Returns & Exchanges
At Capy, we want you to love your new fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Our goal is to ensure your style journey is worry-free from the moment you browse to the moment you wear.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Apply the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing